We accept returns and exchanges within 14 days of receipt. The customer is responsible for return shipping costs. Returns received outside the above time frame are not to be accepted.
Ohkimono.com will only accept returns of non-faulty items that are in their original condition, have not been worn, altered or washed, with all tags attached AND in its original packaging, with the garment bag.
We reserve the right to request proof of faulty item. Exchanged items can only be dispatched after the returned goods have been received and undergone a quality control check. Please note that the customer is allowed to exchange an item only once. Thereafter, the customer is responsible for additional shipping costs.
We are not responsible for damaged or lost packages that don't have a tracking number.