Shipping & Delivery
Where can I receive my order?
It can be sent to an address selected by you (home, work, etc)
How long will my order take to arrive?
Delivery times depend on the type of delivery selected.
- Standard : In 1 - 3 weeks
- Express: In 2 - 5 days (business days) via courier at extra cost
How much do I pay for delivery service?
- Standard rates vary - from 10 € to 20 € (rates apply at checkout)
- Express - from 20 € to 30 € (rates apply at checkout)
Can I track my order?
Yes, you can see the updated status of your order in real time. To do this, go to the "Orders and Returns" section in your account.
If you are not registered, click on the "Order Information" link in the confirmation email sent to you to see the status of your order.
What is the home delivery process?
If you have chosen home delivery, we will send you an email confirming that your items have been dispatched (when your order leaves the warehouse), another with the tracking number (with a link to the courier's or post office web page) and finally we will send you an email when the order has arrived.