Shipping & Delivery
Where can I receive my order?
It can be sent to an address selected by you (home, work, etc)
How long will my order take to arrive?
Delivery times depend on the type of delivery selected.
- For Romania, it can arrive the next day if it's in stock. If not, the items are considered pre-order and can take up to 9 days to arrive.
- For other countries: standard shipping : In 1 - 3 weeks
- Express for Europe: In 2 - 5 days (business days) via courier at extra cost
How much do I pay for delivery service?
- Standard rates vary - from 10 € to 20 € (rates apply at checkout)
- Express - from 20 € to 30 € (rates apply at checkout)
- For Romania, the cost of shipping is between 5 € and 10 €
Can I track my order?
Yes, you can see the updated status of your order in real time. To do this, go to the "Orders and Returns" section in your account.
If you are not registered, click on the "Order Information" link in the confirmation email sent to you to see the status of your order.
What is the home delivery process?
If you have chosen home delivery, we will send you an email confirming that your items have been dispatched (when your order leaves the warehouse), another with the tracking number (with a link to the courier's or post office web page) and finally we will send you an email when the order has arrived.